1. How do you price your garments?
Prices are based on the type of garment you are ordering, the number of garments, the number of colors to be printed & the number of print locations. Our pricing system for custom screen printing is all-inclusive, which means there are no separate screen fees or setup fees, if we are printing the same size layout on your whole order. If different print sizes are needed, a separate setup fee may apply.
2. How do you price artwork?
Artwork is priced separately from screen printing. We charge $25.00 an hour for time spent behind the computer working on your logo. Most artwork can be done within one hour; however, more time consuming art (like artwork with multiple colors and print locations) will be charged accordingly.
3. What is the minimum I can order?
The smallest order we accept is 36 pieces (one color imprint max). For multi-color prints, our minimums start at 48 pieces, but may be higher depending on the final print color count.
4. What is your turnaround time?
Screen printing turnaround time is 10-14 business days after final art approval. Please allow an additional 3-5 days for orders being shipped UPS or FedEx ground.
5. What are my payment options?
We accept VISA®/MASTERCARD® and bank ACH payments online. VISA®/MASTERCARD®, money orders, checks, and cash are also accepted in person. Orders paid for with a personal check are subject to a 3-5 day processing delay for the check to clear. We require a half-down deposit to process your order, the balance will be due at the time of shipment or pickup.
6. What kind of artwork is acceptable?
Acceptable forms can simply be an idea or a rough sketch to a complete a print-ready art file. We accept the following file formats: .ai, .pdf, .eps, .psd, (.tif, or .jpg not recommended). If you must send a .jpg file, art should be submitted at 300+ dpi & at final print size (up to 13″X18″). For Vector based artwork (Illustrator), convert all text to curves before sending the file.
7. What type of printing techniques do you offer?
We offer standard plastisol printing, including spot, 4-color process and simulated process printing. We also offer water base and discharge printing or a hybrid print, using a discharge under-base and plastisol top colors. Foil, glitter, shimmer, glow in the dark and reflective inks are also available.
8. Do you guarantee your products?
Yes, we guarantee our products. ASG guarantees that your t-shirts will be exactly what was quoted (ex…garment style, garment color, ink color, print position, print location). We send a color proof via email for our customers to approve. If a mistake was made on our end, we will reprint the shirts according to your specifications at no additional cost to you.
9. How long will you honor a quote?
All quotes are good for 14 days from the date given or sent. If you received a quote from us and 14 days have passed, contact us with the info again. More than likely, the quote will not have changed.